As a customer you are important to us, and we would like to hear what you think. Whether you would like us to answer a question, offer shopping advice, or simply respond to a comment or suggestion, we are here to help you.
But we may have already answered your query in our HELP section -
click here
to browse our easy to use help pages where you can find a wide range of Frequently Asked Questions and
a First Visit
Please select the category that best describes your enquiry from the list below. This allows us to make sure your enquiry goes to the correct department and allows
Alternatively, you can call us on 0871 230 0867
(Calls cost 10p per minute from BT landlines but will vary depending on your phone company or if using a mobile) Calls may be monitored and recorded for training or quality purposes.
For enquiries concerning outstanding orders that you have not yet received. Please provide us with your item number. For delivery times please refer to the delivery terms and conditions.
For enquiries concerning unwanted, incomplete or faulty goods that you have received. If part of your order is missing we will check to see if we can deliver the missing item(s). Please provide us with your item number.
For enquiries concerning goods you have returned to us. Returned goods can take up to 14 days to appear on your account. If after 14 days returns do not appear on your account, please email us with your order details. Please provide us with your item number.
For enquiries concerning our product range or special offers. Don't forget product details can be found on the website.
For any problems you have had with our website, or comments to help us improve it. To help us help you, please complete the form to include: account number, browser and version, website effected and version, item number (if applicable) and details of the error.
