If you decide that you are interested in ordering an item, you should select the correct fitting, size, colour and quantity (not all items have all of these options). On certain items, you may also be offered the option of adding a personalised message to the item.
When you are happy with your selections, click on the "Add to Bag" button. You should be informed if the item is out of stock or will take longer than normal to be delivered, and may be offered an alternative item in this case. If an extended warranty is available on the item, you will be provided with details of this warranty and can add it to your bag if you wish. Once you have added all the products you want to order, click 'Go to Checkout', where you can place you order.
If you wish to amend your order, the Checkout page allows you to remove individual items, change the quantity ordering or abandon the whole order. Once you are happy with the items in your bag, and your delivery and payment options, you are ready to submit your order. You do this by clicking on the 'Submit Order' button at the bottom of the page. You should only press this button once even though it may take some time for the confirmation screen to appear.
You should receive an email confirming your order within 24 hours (although it may take longer than this if the email is delayed in some way by your email provider).
Occasionally, when our website, or the internet in general, is very busy, the confirmation screen may not appear and instead the screen will display a 'timed out' message. It is still likely that your order has been successfully submitted in these circumstances, and you should not place the order again. If you do not receive an email confirming your order within 48 hours, please contact us to check that the order has been placed.
All orders are subject to our acceptance. When you submit an order via our website you will immediately receive a confirmatory e-mail as an acknowledgement of your order. This e-mail does not constitute acceptance of the order by us. Acceptance of your order and the formation of the contract between you and us will take place when we despatch the goods to you.
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